IT SUPPORT THAT DUDLEY BUSINESSES and NON-PROFIT ORGANISATIONS CAN RELY ON
Responsive, flexible IT support that helps your business thrive.
Business IT Support Services Dudley
Whether you need IT essentials or a spot of tech TLC, ITMS is here to provide.
Remote Tech Support
When your tech lets you down, we won’t! Our techies are just a call away. All of our support packages include responsive telephone support during office hours, with most issues resolved within 30 minutes.
Managed Microsoft 365 Licensing
Keep your team productive with hassle-free Microsoft provisioning and licensing from ITMS. We advise you on the best plan for your needs, we get you set up, and we handle yearly renewals on your behalf.
Antivirus & Cybersecurity Support
Cyber threats don’t shy away from SMEs. All of our packages include robust antivirus tools, ransomware prevention, enterprise password management tools, email fraud defences, and cyber awareness training.
Managed Backups & Updates
Your data is the backbone of your business. Lose it and you’ve got a major problem on your hands. We work with you to create a backup system that works for you and runs like clockwork. We’ll also manage your Windows and other software updates to keep you trucking - and to keep cybercriminals out.
Tech Provisioning & Ad Hoc Projects
If you’re setting up a new service or premises, or you’re moving premises and need someone to make sense of the IT on both ends, our approachable and personally vetted team are here to help.
On-Site & Out of Hours Support
Sometimes, tricky problems need boots on the ground, or someone to put things right when your team is off the clock. When we’ve diagnosed an issue that needs that extra care, we’re here to put things right.
IT Services & Support That “Just Works” for Dudley Businesses
Your business might fall into the “small to medium” bracket, but your IT needs certainly don’t. Plus, you went into business to do what you do best - not to run an IT department.
Brum SMEs like yours need responsible, reliable IT support from a dependable, friendly provider who understands your business personally. One that won’t just treat you like ticket #9574.
IT Made Simple provides reliable IT support services to businesses and individuals around the wider Dudley area. Working with us is like having your own IT team or a Virtual IT Manager - without the sizable cost!
We don’t do “good enough” sticking plaster solutions - we work with you to create an IT infrastructure that fundamentally helps your business thrive and succeed with productivity solutions, security protections, and expertise tailored to your business’s individual situation.
Our affordable, flexible business packages suit a range of needs; and we won’t keep you hostage with lengthy contracts - we do the job right, so you’ll want us to stick around anyway!
Working with IT Made Simple: What You Get
To keep things simple, we provide three tiers of support for our business clients.
Light Support Package
A foundational IT support package designed for small and medium-sized enterprises (SMEs). It specifically targets mobile workers who do not use a computer as their primary, day-to-day work tool.
Key Details
Billing Structure:
Charged on a per-user, per-month basis.
Important Exception:
Microsoft subscriptions are not included and are billed separately.
Support Access:
Direct telephone support from
9:00 AM to 5:00 PM, Monday through Friday.
Included Features & Services
Data Protection & Backup: Includes automated email archiving and a dedicated backup service for Microsoft 365 or Google Workspace.
Security & Fraud Prevention:
Provides email security, fraud detection, and fraud prevention measures.
Employee Education:
Includes cybersecurity awareness training to help staff recognize and avoid digital threats.
Premium Support Package
The Premium Support Package is an all-inclusive IT and security solution designed for businesses requiring rigorous protection. It combines standard IT maintenance with advanced cybersecurity, data loss prevention, and business continuity measures.
Key Details
Billing Structure:
Billed on a per-user, per-month basis.
Important Exception:
Microsoft subscriptions are charged separately.
Support Access:
Direct telephone support from
9:00 AM to 5:00 PM, Monday through Friday.
Included Features & Services
Advanced Cybersecurity & Threat Management:
Strict security enforcement via a "block by default" policy.
Multi-layer threat and ransomware prevention.
Email fraud detection, prevention, and security.
Ongoing cybersecurity awareness training for employees.
Data Protection & Business Continuity:
Comprehensive Data Loss Prevention (DLP) controls.
Reliable backup services for Microsoft 365 or Google Workspace.
Automated email archiving for compliance and retention.
Device & Software Maintenance:
Automated device maintenance to keep hardware running smoothly.
Fully managed Windows and software updates to patch vulnerabilities.
Identity & Access Management:
Provision of a Secure Password Management Tool to safeguard company credentials.
The Micro & Solo Suite
The Micro & Solo Suite is a popular, all-in-one IT and cybersecurity package tailored specifically for startups and micro-businesses. It bundles core productivity tools, security, and support into a single, predictable monthly fee.
Key Details & Limitations
Organisation Limit:
Strictly capped at a maximum of
2 end users per organization.
Billing Structure:
Charged on a per-user, per-month basis.
Support Access:
Weekday telephone support from 9:00 AM to 5:00 PM, Monday through Friday.
Included Features & Services
Software & Digital Identity:
Includes 1x Microsoft 365 Business Standard License per user (unlike other packages where this is separate).
Includes 1x .co.uk or .uk domain name (with an option to upgrade to a .com for an extra fee).
Professional email stationery setup.
Advanced Cybersecurity & Threat Management:
Enforced by a strict "block by default" security policy.
Active threat, ransomware, and email fraud prevention.
Cybersecurity awareness training to keep small teams educated on digital threats.
Data Protection & Maintenance:
Automated Microsoft 365 backup services and email archiving.
Fully managed Windows and software updates to patch vulnerabilities.
Identity & Access Management:
Access to a Secure Password Management Tool for credential safety.
WHAT OUR CLIENTS SAY
Everything about IT Made Simple is ***** from prompt initial response, professional, skilled work. Chris is pleasant, helpful and gives confidence explaining what IT Made Simple can do to solve a problem and costs involved. Highly Recommend.
Edward Beech
Chris has been extremely helpful in sorting out our system to deal with the change from Windows 10 to Windows 11. He has been very prompt in response, has explained our needs and his proposals in a customer- friendly way, has sought out best value for us, and been very efficient with installation.
Martin White
In Dudley and Need IT Support? Get In Touch Today!
Need IT help? IT Made Simple to the rescue! For a no-obligation chat about your needs.